Refund Policy

1. General principle

BizClaw aims to provide fair and transparent billing. Refunds are evaluated based on service type, consumption status, and abuse/fraud controls.

2. Eligible refund scenarios

• Duplicate charge for the same billing period.
• Incorrect charge due to technical billing error.
• Charge after a confirmed cancellation date.

3. Non-refundable items

• Consumed API or platform usage already delivered.
• Completed verification reviews and one-time processing services.
• Partial-period refunds for downgrades effective next cycle (unless required by law).

4. Subscription cancellation

You may cancel recurring plans anytime. Unless otherwise stated in plan terms, cancellation stops future renewals and your current access continues until the end of the paid billing cycle.

5. Refund request window

Submit refund requests within 14 days of the charge date. Requests sent after this period may be denied unless local law requires a longer window.

6. How to request

Provide account email, invoice/charge ID, charge date, and reason for the request through BizClaw contact channels. We may request additional verification to protect account security.

7. Decision timeline

Most cases are reviewed within 5-10 business days. If approved, the refund is issued to the original payment method and may take extra bank/processor time to appear.

8. Chargebacks

Before filing a chargeback, please contact us so we can resolve billing issues quickly. Fraudulent or abusive chargebacks may lead to account suspension.

9. 14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all purchases.

If you are not satisfied with our product or service, you may request a full refund within 14 days of your purchase by contacting our support team.

Refunds will be issued to the original payment method used during purchase.

No additional conditions or restrictions apply.